An HTTP Archive (HAR) records all web browser requests, including the request and response headers, the body content, and the page load time. It's a highly effective tool for troubleshooting, and when you need to replicate certain issues and/or network conditions.
You can attach the HAR file to the support ticket to Site Tracking support (site-tracking@adform.com) when any issues occur, which will make it easier for the support to identify and solve the problem.
Generate HAR File for Chromium-Based Browsers
Follow the instructions to generate a HAR file for Google Chrome, Microsoft Edge, Opera, Vivaldi, Brave, Comodo Browser, and other Chromium-based browsers.
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Click the
in the top-right corner of the browser, select More tools > Developer tools.
Alternatively, on a browser page, right-click anywhere and select Inspect Element.
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The developer tools will either appear at the bottom or left side of the browser. Click the Network tab.
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Make sure that the recording is active (the circle in the top-left corner should be red) and the Preserve log checkbox is selected.
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Browse to the URL that causes issues. Once the issue is experienced, click on the downward arrow ↓ and save the HAR export file.
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Attach the HAR file to your support ticket.
Generate HAR File for Firefox
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In the application menu, select Web Developer > Network. Alternatively, in a browser page, right-click anywhere and select Inspect Element (Q).
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The developer tools will either appear at the bottom or left side of the browser. Click the Network tab.
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Make sure that the recording is active (if you see the pause button, it means that the recording is active, and you have the option to pause it) and the Persist Logs checkbox is selected.
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Browse to the URL that causes issues. Once the issue happens, click the gear icon and select Save All As HAR.
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Attach the HAR file to your support ticket.
Generate HAR file for Safari
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In Safari, open Develop menu at the top of the browser window.
Otherwise, go to Safari > Preferences > Advanced, and select Show Develop Menu.
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Click Develop > Show Web Inspector. Be aware that the Web Inspector is only available when you browse the Safari starting page.
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Browse to the URL that causes issues. Once the issue happens, press Ctrl, click on a resource within Web Inspector, and click Export HAR.
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Attach the HAR file to your support ticket.